DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we do. However, WE ONLY DELIVER to Rosemont | La Petite-Patrie | Mercier-Hochelaga-Maisonneuve | Plateau-Mont-Royal | Montréal-Est | Outremont | Villeray - Saint-Michel - Parc-Extension | Ville-Marie | Saint-Léonard.
If you accidentally order to a shipping address that is out of these delivery zones, we will cancel the order and reimburse you the amount, which can take up to 48 business hours or more.
HOW LONG DOES SHIPPING TAKE?
At the checkout page, there is a section where you can input the day of the delivery. For same day deliveries, depending on the time the order was placed, we usually delivery it the same day or the next day. Delivery times are usually between 9:00 and 21:00 for our team to prepare your online order. Please note that during sales or promotions, process time may be longer than expected.
I MADE A MISTAKE IN MY SHIPPING ADDRESS, WHAT CAN I DO?
MY ORDER NEVER ARRIVED, WHAT SHOULD I DO?
WHAT IS YOUR RETURN POLICY?
We do not accept any exchange or refund on our products, unless the florist believes it to be a reasonable and valid reason.
THE PRODUCT I RECEIVED IS DAMAGED, WHAT SHOULD I DO?